Delete your data

1. Delete it yourself, straight away

Company admins can delete data in the dashboard without asking us:

One call and its recording: Calls → open the call → Delete.
A phone: Phones → Disconnect. The phone stops uploading immediately.
An agent: Agents & licences → Remove.
Personal numbers: Privacy & labels → Excluded numbers, so their calls are never uploaded again.
Recordings after a period: Settings → keep recordings for N days.

2. Ask us to delete your account

Send the request from the e-mail address that owns the account to [email protected], or use the form below. Tell us the company name and whether you want the whole account or only some data deleted. Never send passwords or recordings.

We may confirm that you are the account owner or an admin of the company before deleting anything. Deletion cannot be undone.

3. What is deleted

Call logs and call details
Recordings, including boosted copies
AI transcripts and summaries
Notes, labels and contacts built from calls
Agents, phones, users and settings (when the whole account is deleted)
CRM credentials stored with us

Calls already sent to your CRM stay in your CRM – delete them there. Recordings that are still on the phone, and exports you downloaded, are not touched.

4. How long it takes

We confirm your request within 3 working days and finish within 30 days. Invoices and payment records are kept as long as tax law requires.

5. Agents and company phones

If you are an employee, your calls belong to your company's account: ask your admin, or write to us and we will pass the request to them. Uninstalling the app stops new uploads but does not delete calls already synced – a deletion request does.

6. Contact

[email protected] · Call Sync, Dubai, United Arab Emirates