The rules for using CallSync – the website, the dashboard at app.callsync.cloud and the CallSync Android app. By creating an account you accept them on behalf of your company.
CallSync is provided by Call Sync, Dubai, United Arab Emirates ("we", "us"). These terms are an agreement between us and the company that opens the account ("you", "the customer"). The person who signs up confirms they are allowed to accept them for that company.
CallSync logs the business calls made and received on your company's Android phones, uploads call details and recordings to your private dashboard, can write AI summaries, and can send each call to the CRM you connect. What is included depends on your plan.
Recordings come from the phone itself (its calling app or the CallSync recorder). Some phone models and Android versions limit what can be recorded – for example only one side of the call – and we cannot guarantee two-sided recording on every device.
We are not liable for how you use recordings or for recordings made without the required consent.
You may not use CallSync to: break any law; record people unlawfully or secretly track someone; harass or harm anyone; access other customers' data or our systems without permission; upload malware; overload the service; or resell it without a written agreement with us.
You own your call data, recordings, notes and labels. You give us only the permission needed to store, process and display them, to create AI summaries if you switch that on, and to send them to the CRM you connect. You can export calls (Excel/CSV) and download recordings at any time. How we handle personal data is explained in our Privacy Policy.
CallSync, its apps, design and code belong to us. You may use them while your account is active; you may not copy, modify, decompile or reverse-engineer them except where the law allows.
We aim to keep CallSync available around the clock and announce planned maintenance where we can, but we do not guarantee uninterrupted service. Phone makers may change Android in ways that affect recording. Support: [email protected].
To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or business, calls that could not be recorded or synced, or consequences of recording. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
You will cover us for claims by third parties (for example a caller or employee) that arise from your use of CallSync in breach of these terms or the law, including recording without the consent required.
You can cancel any time under Billing. We may suspend accounts that break these terms or are not paid, after a warning where reasonable. After an account closes we keep the data for 30 days so you can export it, then delete it – see Delete your data.
We may update these terms and will tell admins by e-mail or in the dashboard about important changes; continuing to use CallSync means you accept them. These terms are governed by the laws of the United Arab Emirates, with the courts of Dubai.
Call Sync, Dubai, United Arab Emirates · [email protected] · [email protected]