Everything teams ask before they start. Can’t find your answer? Write to us or book a 20-minute demo.
Android 8 or newer, including realme, OPPO, Xiaomi, Samsung and phones that use the Google Phone app. iPhones cannot record calls, so CallSync is Android-only.
No. The call, the recording and the AI summary are sent automatically. Agents can see their own calls and talk time in the app.
Rules differ by country. Companies usually inform callers that calls may be recorded and record only work calls on company phones. You stay responsible for following the law where you operate – our Terms explain more.
Move their licence – and the phone if it stays – to the new agent in one click. All past calls and recordings stay with your company.
The app runs in the background, restarts by itself and its settings are protected by your company PIN. If a phone stops syncing, you see it on the Phones page.
Each recorded call uses as many minutes as it lasted. Minutes are shared by the whole company and reset every month. If they run out, calls are still recorded and synced – only the summary pauses.
By card through Stripe, monthly. Change the number of licences or cancel any time under Billing – see the refund policy.
Recording business calls is common in the UAE and the GCC, but the other person should know. Google Phone announces the recording automatically, and we recommend agents also say it at the start of the call. Always follow your company policy and local law.
No. CallSync only reads the call history and the call recordings on the work phone. It does not read messages, photos, contacts lists or location.
You can export your calls at any time. After cancellation your data stays available for 30 days, then it is deleted. Recordings are also deleted automatically after your plan’s retention period – 90 days on Essential, up to 1 year on Business.
Yes. Calls from both SIMs are collected, and the dashboard shows which SIM was used. Personal numbers you exclude are never uploaded.
Google Play no longer accepts call-recording apps that work like CallSync, so the app is installed from callsync.cloud. It is signed by CallSync and updates are delivered the same way.
Set up your first phone today. No card, no contract.
We show you CallSync on your own phones and CRM – 20 minutes, in English or Arabic.
Prefer to start now? Start the free trial – no card needed.